Technician mobile app (shop-floor first)

What technicians can do in the app

The app is designed for fast shop-floor actions: scan the Tag QR from Job Write-Up (it encodes the repair job number), open the assigned work order, update status, and attach testing notes/readings. This reduces lag between floor activity and office visibility so dispatch, quotes, and customer updates stay accurate.

Why it matters for throughput

Small delays from manual updates add up across dozens of jobs. When updates happen at the motor, your job board reflects real progress immediately, and supervisors can clear blockers sooner.

Connected with quotes, work orders, and testing records

Mobile updates are tied to the same records used by office staff. Work orders are linked to the repair job and its primary final quote, so the path from Job Write-Up through Quotes (RFQs) to work order and invoice stays consistent, with testing data logged as part of the motor history.

Built-in calculators for technicians

The same platform also includes practical calculators technicians use during diagnostics and repair prep. Teams can quickly check electrical and motor-related values without leaving the workflow, reducing mistakes and back-and-forth with office staff.

This works especially well with the mobile app: scan the job Tag QR, review motor context, use calculator results, and log updates in one flow. Explore the calculators module in the CRM.

Rollout tips for your team

Start with one or two status checkpoints where updates are most often missed, then expand. The goal is not extra admin work for technicians; it is fewer interruptions and faster handoffs because everyone sees the same live information.